Feedback and Complaints

SmartFee aim to provide an efficient, fair and accessible mechanism for handling customer feedback or complaints.

Whether you wish to register a compliment, suggestion or complaint about SmartFee there are a number of ways to get in contact with us via phone, email or a feedback form. At all times we will respect your privacy and confidentiality. SmartFee will endeavour to respond to all comments within 48 hours of lodgement.

To find out about the SmartFee complaints procedure, please take a look at the company Privacy Policy.

Phone Number: 1300 723 243

Email Address: [email protected]

Submit Feedback and Complaints

Please enter the details of your query ensuring all mandatory fields marked with an asterisk are completed. When you have completed the form please press the “submit” button at the bottom of the page.

The SmartFee Privacy Statement details how we will collect, use and disclose your personal information. Please click the link to our privacy policy to read it.

    Are your comments

    ComplimentSuggestionComplaint

    Person you have been dealing with at SmartFee

    Details of your compliment, suggestion or complaint

    What is the outcome you seek

    Have you previously raised this with SmartFee
    YesNo

    If you wish us to respond personally to your feedback please provide us with your preferred contact details

    Title      MrMrsMissMs

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    Contact a Member of our Team SmartFee Team